Last Modified: September 1, 2026
This Refund Policy is provided by APPORIA MOBILE LP, a limited partnership incorporated in England (Suite 6053, 128 Aldersgate Street, Barbican, London EC1A 4AE, England), and CONSTELLION GROUP LTD, a company incorporated in Cyprus (Peiraios 30, 1st floor, Flat/Office 1, Strovolos, 2023 Nicosia, Cyprus), which together operate the LovMia platform and are jointly referred to as "Lovmia," "we," "our," or "us".
We want every user to have a positive experience with LovMia. Please read this Policy carefully to understand how we handle payments, cancellations, and refund requests.
Payments on LovMia are processed by Apporia Mobile LP or Constellion Group Ltd; your receipt and your card statement descriptor identify the entity that billed you. Both entities honor this Policy equally, and all refund and cancellation requests are handled through a single support channel: [email protected].
We take pride in the quality of our Services. If you encounter a technical defect or receive a service that materially differs from its description, please reach out to us within 3 days of the purchase date at [email protected]. This applies to all users not covered by the statutory withdrawal rights described in Section 3 below.
We will review each situation individually and, at our discretion, may offer one of the following resolutions: account credit, service rectification, replacement, or a refund. We aim to resolve all requests within 7 business days of receipt.
Please note that where you have already made use of the Services — including but not limited to initiating a chat session, generating content, or accessing any paid features — any refund issued may be reduced to reflect the value of the Services already consumed. Refunds in such cases will be calculated on a proportional basis relative to the unused portion of your purchase.
You may cancel your subscription at any time via your account settings or by contacting us at [email protected]. Upon cancellation:
If you are a consumer based in the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from a purchase within 14 days of the transaction date, without providing any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and applicable local legislation including the UK Consumer Contracts Regulations 2013.
To exercise this right, you must notify us of your decision before the 14-day period expires by sending a clear written statement to [email protected]. Upon receipt of a valid withdrawal request, we will process your refund without undue delay and in any event no later than 14 days from the date we receive your notification. The refund will be issued using the same payment method as the original transaction.
Please note that if you begin using the Services immediately after purchase and expressly consent to the commencement of service delivery before the withdrawal period has expired, you acknowledge that you may lose your right of withdrawal once the digital content or service has been fully provided. Where the Services have been partially used — including starting a chat, generating content, or accessing any paid features — and you subsequently exercise your right of withdrawal, we are entitled to deduct from the refund an amount proportional to the Services provided up to the point of withdrawal, relative to the full price of the subscription or purchase.
If you have a concern about a charge on your account, we strongly encourage you to contact us at [email protected] before raising a dispute with your bank or payment provider. We will make every effort to resolve the issue promptly and fairly.
Initiating a chargeback without first contacting us may result in your account being suspended while we investigate the matter. We reserve the right to challenge any chargeback we consider to be fraudulent or otherwise unwarranted.
To submit a refund request, please contact us at [email protected] and include the following:
We are committed to handling all refund requests promptly and fairly.
For any questions about this Policy or our Services, please contact us:
APPORIA MOBILE LP Suite 6053, 128 Aldersgate Street, Barbican, London EC1A 4AE, England
CONSTELLION GROUP LTD Peiraios 30, 1st floor, Flat/Office 1, Strovolos, 2023 Nicosia, Cyprus Email: [email protected] Website: https://lovmia-series.com